As an Account Director at iNHouse you will direct the implementation and delivery of public affairs and strategic comms programmes for clients. Working with the support of our Account Managers and Senior Account Managers to ensure delivery, your role will be to develop strategies and activity plans that deliver against the client’s objectives with clear links to the clients’ business goals. Taking overall responsibility for a portfolio of accounts, you will be accountable for ensuring that the team is working well, that our KPIs are met and that we are making tangible difference to our clients.
Your responsibilities will be:
- Leading the implementation and delivery of agreed client programmes with minimum input across 4-6 accounts, ensuring excellent client service and satisfaction;
- Advising clients on how to achieve their public affairs goals, developing strategic programmes to achieve business objectives;
- Setting clear KPIs for every client project and ensuring these are fully understood by the team and agreed with the client. You will ensure client expectations are proactively managed with a 6-9 month forward view and that activity remains focused within the agreed scope of work;
- Consistently adding value to client discussions and ensuring active monitoring of political, policy and relevant stakeholder/influencer agendas in order to guide all advice and decisions;
- Becoming an expert in the business of your clients, and being able to articulate this to your team;
- Running motivated and effective account teams, acting as a mentor and coach to enhance team members' development, in addition to line managing some junior team members;
- Play a leading role in new business growth, by securing renewal of your existing client relationships, spotting opportunities to add additional value from our service offering, and being an active participant in seeking out and responding to new business briefs, including pitching;
- Recognising the importance of proactively building and maintaining your own network and supporting iNHouse’s unique position as a convener of stakeholders. Ensure you are an active participant and personally supportive of the importance of iNHouse events;
- To be a critical ambassador for the consultancy, confidently representing iNHouse’s expertise and able to differentiate us from the competition. To be actively involved in generating new business opportunities and experienced in inputting to new business pitches.
This is the job for you if:
- Can demonstrate your track record of quickly establishing trusted relationships with senior stakeholders and focusing on retention and growth of your client portfolio;
- You enjoy variety and pace, and are adept at juggling competing priorities to tight timescales;
- You are an excellent team player with demonstrable experience in managing and motivating teams;
- You enjoy networking and have and maintain a solid network of contacts – media, political and corporate;
- You think creatively, are a talented writer with a passion for delivering excellent client work with clear strategic insights;
- Have a commercial mind and enjoy working on proposals and pitches for new business.
We're particularly looking for:
- Solid agency experience, or experience within another client service environment;
- Excellent coaching / line management skills and the ability to motivate and support your junior team;
- Experience crafting and delivering successful new business pitches;
- Sector experience in Energy, FMCG, or Infrastructure a plus.
What you don't need:
A degree or a traditional educational background.
For over a decade, iNHouse has brought together experts with the right knowledge, experience, and skillset to deliver high-impact strategic advice alongside creative campaigns which produce award winning results, often in the most difficult of situations.
We take a non-hierarchical approach that celebrates collaboration and creativity. We prioritise open communication and inclusivity, fostering an environment where every voice is valued and heard.
Benefits include - transparent Bonus Scheme, private healthcare, hybrid working, team socials, Bike2Work Scheme and more.